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Fixing a Tooltip-Overload Onboarding Sequence
A new feature ships with an onboarding pass that shows six tooltips simultaneously the moment the screen loads: one on the search bar, one on a filter icon, one on a "Share" button, one on a settings gear, one on a notification bell, and one on a "+ New" button. Analytics show 94% of users dismiss all six within two seconds of the screen loading, and support tickets show the same basic questions the tooltips were meant to answer keep coming in anyway.
- Name the specific onboarding-copy failure mode this is an example of, and explain why "94% dismissed within two seconds" is consistent with that diagnosis.
- Redesign the sequencing — not the wording — of how these six tips should be shown instead. Be specific about what triggers each one to appear.
- Pick two of the six original tips and rewrite them as short, contextual, just-in-time copy consistent with your new sequencing.
- If engineering pushes back that showing tips one at a time "adds complexity" versus firing all six at page load, what's the argument for why the sequencing is worth the extra work?
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