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Intermediate Open Pro

Fixing a Tooltip-Overload Onboarding Sequence

A new feature ships with an onboarding pass that shows six tooltips simultaneously the moment the screen loads: one on the search bar, one on a filter icon, one on a "Share" button, one on a settings gear, one on a notification bell, and one on a "+ New" button. Analytics show 94% of users dismiss all six within two seconds of the screen loading, and support tickets show the same basic questions the tooltips were meant to answer keep coming in anyway.

  1. Name the specific onboarding-copy failure mode this is an example of, and explain why "94% dismissed within two seconds" is consistent with that diagnosis.
  2. Redesign the sequencing — not the wording — of how these six tips should be shown instead. Be specific about what triggers each one to appear.
  3. Pick two of the six original tips and rewrite them as short, contextual, just-in-time copy consistent with your new sequencing.
  4. If engineering pushes back that showing tips one at a time "adds complexity" versus firing all six at page load, what's the argument for why the sequencing is worth the extra work?

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