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Diagnosing a Post-Redesign Drop in Interaction Rate
A web app redesigns its dashboard in a minimalist "flat" style, removing all button shadows, borders, and background fills — buttons are now just text in the brand color, sitting directly on a white background, identical in style to non-interactive labels elsewhere on the page. Post-launch analytics show a meaningful drop in clicks on the primary "Export Report" action, even though the button's position and label text didn't change.
- Using the affordance/signifier distinction, explain the most likely cause of the click drop.
- Propose two different fixes, at different levels of visual commitment, and the tradeoff between them.
- How would you validate which fix actually solves the problem before rolling it out broadly?
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