Which HEART Category Doesn't Apply to a One-Time Setup Wizard
A team is instrumenting metrics for a one-time account setup wizard using Google's HEART framework.
Per this subject's guidance that not every category applies to every project, which HEART category has no meaningful version here?
The correct answer is "Retention — there's no 'coming back' to a one-time wizard."
This subject is explicit that not every HEART category applies to every project, and a one-time setup wizard is its own example of that: Retention measures whether users keep coming back over time (30-day retention, churn, renewal), which presumes a recurring interaction. A setup wizard is, by design, something a user completes once — forcing a retention metric onto it produces noise, not insight, which is exactly the failure mode this subject warns against.
The distractors misapply the other categories: Task success (did the user complete the wizard, how many errors) is directly meaningful for a wizard; Happiness (a post-wizard satisfaction question) is equally applicable, since attitudinal measures aren't scoped only to recurring features; and Adoption (whether new signups start and finish the wizard) is one of the most natural categories for exactly this kind of feature — it's Retention specifically, not these others, that doesn't fit.
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