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Plan a Topic Discovery Project on 50,000 Customer Messages
A product team has 50,000 free-text feedback messages (median 25 words) and no taxonomy. They ask: "What are people talking about, and can we track it every month?"
- Propose a plan from raw text to a monthly dashboard, naming the models you would try.
- Compare LDA and a BERTopic-style pipeline for this data, and say how you would choose the number of topics or clusters.
- Describe how you would evaluate topic quality when there is no ground truth.
- Explain how and when you would convert the discovered topics into a supervised classifier.
- List three failure modes of topic models in a monthly tracking setting.
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