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Fairness and Trust Guardrails for a Surge Policy
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A regulator and a consumer group both ask whether your surge policy treats neighbourhoods fairly. Internally, product wants to ship if cancellations after the quote "do not significantly change".
- Design the fairness audit: what you measure, at which level, and what you compare against.
- Explain what is wrong with the "no significant change" rule for the cancellation guardrail, and what to do instead.
- Say what explanation each of the three audiences (riders, drivers, regulators) needs.
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