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Applying the Inclusive Design Lens to a Video-Conferencing Feature

Your team is prioritizing features for a video-conferencing product's next quarter. Two proposals are on the table: (A) live automatic captioning during calls, and (B) a "raise hand" visual indicator so participants can signal without interrupting.

  1. For each feature, use the Microsoft Inclusive Design framework's permanent/temporary/situational model to name at least one user in each of the three categories who benefits from it.
  2. Based on this analysis, how would you pitch these features to a stakeholder who sees them purely as "accessibility features for a small population," in a way that reframes the investment?

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